Welcome to ServAid

ServAid is to meet user requirements with faster and easier access to product information.

Please follow this "Quick tips" guide to help yourself with usage of ServAid.

You can always return to this guide by selecting “Quick tips” from the menu.

Change language

You can change the interface language and for the documents by selecting “Settings” from the "Menu".

Tutorial videos

You can access video tutorials of the interface to help yourself in using ServAid by selecting “Animations” from the "Menu".

Quick search

On using quick search the relative search results will be presented in information categories list with products, accessories, parts, kits, documents, technical updates etc.
To enter the Product page, select your product in the “Product” category. On the Product page you will find all information valid for this product.

Tips: On the top right corner of the search results you will find More Search Options. Use this to see more search results, or to perform a more detailed search.


How to find product information

On the Product page you will find all information valid for this product. You can enter the Product page in several ways:

Tips: When you have entered the product page, remember to check that you are using the correct serial number filter for your product. To change filter, press the “Serial number” button.

How to order Spare parts ?

First log on to your Shop Online account.

Once you are on Shop Online page, simply select the “Products/Spare parts” tab and follow the link to ServAid so as to find all products to choose.

On visiting the Product page you can navigate to related spare parts along with accessories, kits, tools for that product.
Click on Spare parts icon to visit the spare parts page where you can buy a spare part simply by clicking on an object in the spare part image or in the spare part list. Then click on the Add to order button available so that the part will be added to your Shop Online basket.

Product documentation

Product specific information can be found on the Product page. You can read documents directly in the browser window or download as a PDF.
General product documentation, such as manuals, can be found in the product group in the navigation pane or by searching in the search field.

Tips: By using a combination of words in the search field, for example “installation ETV ES”, you can find specific content quicker.